Contact Us
Whether you're weighing up a new sweepstakes casino, have a question about how Sweeps Coins redemptions work, or spotted something on the site that needs a second look, this page explains how to reach Social Casinos and what kind of help we can actually offer.
What we can help with
Social Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We're not an operator ourselves, so we can't process deposits, redemptions, account verification or withdrawals on behalf of any brand featured on this site. What we can do is:
- Answer questions about how the dual-currency sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Clarify how we research and rank the sites listed on truheart.org
- Point you toward the right resource if you're unsure whether a platform serves your state
- Take feedback on outdated information, broken links, or details that need rechecking
- Hear suggestions for new sweepstakes casinos worth researching for the site
When to contact the operator instead
If your question relates to a specific account — a stuck redemption, an identity verification request, a missing daily bonus, a login issue, or a dispute over terms and conditions — that's something only the operator itself can resolve. Each sweepstakes casino, including those we cover like Spinblitz, Lone Star, Casino.Click and the others listed on this site, has its own support channel, typically accessible from inside the account dashboard or the site's help section. We don't hold account data and can't intervene in individual disputes, so contacting the platform directly is always the faster route.
This also applies to anything involving:
- Redemption thresholds or processing times for a specific site
- Identity verification (KYC) requests, including document uploads
- State eligibility checks tied to your own account
- Refunds, chargebacks or payment method issues
- Closing or deleting an account
How we handle enquiries about our rankings
We're regularly asked how a site earns its position on our list of sweepstakes casinos, or why a particular platform isn't featured at all. The honest answer: our editorial ratings are based on factors like the range of Gold Coin and Sweepstakes Coin packages on offer, the clarity of redemption terms, game variety, and how transparently a site presents its no-purchase-necessary entry method. Commission from any operator we link to never buys a better position — if a site cuts corners on transparency, that shows up in the review whether or not we have a commercial relationship with them. If you think a rating no longer reflects a site's current offer, let us know and we'll take a fresh look.
A note on legal and financial questions
We're happy to explain general concepts — how Sweeps Coins redemption typically works, why "no purchase necessary" exists as a legal concept, or why availability differs by state — but we can't give personalized legal, tax or financial advice. Sweepstakes casino laws vary by state and change over time, and whether a specific platform's prize redemption is taxable depends on your own circumstances. For anything specific to your situation, an official state resource or a licensed tax professional is the right next step, not a comparison site. If you'd like background on playing responsibly, our Responsible Gambling page is a good starting point, and our Terms and Conditions page covers how this site itself operates.
Before you reach out, a few things to check
A lot of common questions can be answered faster without waiting on a reply. Before contacting us, it's worth checking:
- The operator's own FAQ or help center — most sweepstakes casinos publish redemption thresholds, eligible states and verification requirements there directly
- Whether your state is currently listed as eligible — operators update these lists periodically, and availability can change with little notice
- The specific terms attached to a welcome offer, such as any minimum age requirement (commonly 18+, though some operators set the bar at 21+) or coin package conditions
- Our About Us page, which explains our review process and independence in more detail
What to include in a message
If you do get in touch — whether about the site itself, a correction, or general feedback — a few details help us respond usefully:
- Which page or listing your question relates to
- The name of the operator involved, if applicable
- Your state, if the question is about eligibility (we can only speak generally, but it helps frame the answer)
- Any screenshots or specifics if you're flagging outdated or incorrect information
We read every message that comes in, though as an independent research site we can't guarantee a response time and we're not able to mediate disputes between a player and an operator.
Getting the most useful answer
If your question is about choosing between platforms, our reviews and comparisons are usually the fastest way to get a direct answer, since they're written to cover exactly the details — welcome offers, coin values, redemption conditions — that most contact enquiries end up asking about anyway. For anything account-specific, the operator's support team will always know more about your situation than we can. And if it's a question about how this site works, how we research operators, or something we've got wrong, that's exactly what this page is for.